Shipping FAQ

U.S.:Where we ship from
U.S. shipping schedule
U.S. shipping options
Other options

International: Where we ship from
International shipping options
Tracking
Tariffs, duties & taxes
Exchange Rates
Other options

U.S.: Where we ship from
We are located in and ship from Salt Lake City, UT, USA.

U.S. shipping schedule
We ship Monday through Friday, excluding holidays. If you order before 2PM (Mountain Time), we typically ship the same day. This applies to orders shipped via United Parcel Service (UPS) to U.S. addresses.

U.S. shipping options
UPS Ground Service:
(To see transit times for UPS Ground service to your location, click here.)
UPS 3 Day Select® Service:
UPS 2nd Day Air® Service:
UPS Next Day Air® Service:
UPS Next Day AirSaver® Service :

Other options
We will consider other shipping methods. Please contact us.

International: Where we ship from
We ship all packages to international destinations from Salt Lake City, UT, USA.

International Shipping Options
UPS Worldwide Express(SM) usually takes 1 - 2 business days in transit. However, because of the additional paperwork required, international orders may be delayed additional days.UPS Worldwide Expedited(SM) usually takes 2 - 5 business days in transit. However, because of the additional paperwork required, international orders may be delayed additional days.

Tracking
We will email you tracking information when your parcel is shipped.

Tariffs, duties & taxes
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Red Rock Software, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and the carriers to customs authorities in order to facilitate customs clearance and comply with local laws may communicate such information.

Exchange rates
Yahoo offers a very handy exchange rate calculator.

Other options
We will consider other shipping methods - please contact us.